FAQs
All of our products are created using a Singer 114w103, a vintage, hand-crank embroidery machine.  The Singer 114w103 was the first chainstitch machine Singer ever made, starting around 1911.  Today, most embroideries are computerized and mass-produced, but this will never compare to the delicate labor of using the freehand crank with the right hand below a Singer 114w103, while directing the embroidery with the left hand above, and controlling the speed with the feet.
For custom chain stitch items - Once we receive a request for a custom order, we will mock up a draft or sketch and send to you for approval along with a quote for the work.  Once approved, we will send you an invoice. Once we receive payment we will start working as soon as possible with stitching usually beginning within a week.  Depending on how intricate the design is, a piece could take anywhere from 2-6 weeks until completion (not including shipping time).

If you need the product for a time-sensitive event, etc., we can accommodate a rush at an additional charge.

For 4 DOTS 4 PAWS products, our current processing time is 7-14 business days to handcraft your order. If the product you ordered includes custom chain stitch, please allow an additional 7 days. This does not include delivery time. We do our best to get orders out ASAP, we know your pup will be dying to have their new swag!

You may cancel your order up to 24 hours after placing it for a full refund. After 24 hours, you may cancel your order for a store credit. All of our products are one-of-a-kind, custom-made using a vintage, hand-cranked embroidery machine. Because our products are all handmade to order, we do not accept returns. If you have an issue with your order, please reach out to us and we will do our best to accommodate.
Your finished chain stitch piece is generally more delicate than standard embroidered garments and that needs to be taken into consideration when caring for it.  For denim, if you need to wash it (yea we know, you might think we're dirty, but we RARELY wash our denim jackets - that's what makes them vintage, right?)  Dry cleaning is always a good option.  For anything other than denim, wash cold and hang dry or dry flat. 
We recommend having us add custom embroidery to your own article of clothing.  BUT, we do have a few jean jackets, and occasionally other articles of clothing that we keep in stock.  All of the jackets that we have in stock are outsourced, we can try to order any size you need, just reach out to us. 
No, only one coupon code can be used at a time.  
All of our products are handmade by us and we have limited stock of certain products. If there is a particular product you would like to have in a different size, reach out to us and we will try our best to accommodate!
Shipping time and cost depends on the service you select at checkout. Delays may happen due to weather or other unforeseen circumstances. Please make sure that your shipping address is correct before placing your order! We are not liable for any lost or stolen packages.