For custom chain stitch items - Once we receive a request for a custom order, we will mock up a draft or sketch and send to you for approval along with a quote for the work. Once approved, we will send you an invoice. Once we receive payment we will start working as soon as possible with stitching usually beginning within a week. Depending on how intricate the design is, a piece could take anywhere from 2-6 weeks until completion (not including shipping time).
If you need the product for a time-sensitive event, etc., we can accommodate a rush at an additional charge.
For 4 DOTS 4 PAWS products, our current processing time is 7-14 business days to handcraft your order. If the product you ordered includes custom chain stitch, please allow an additional 7 days. This does not include delivery time.
We do our best to get orders out ASAP, we know your pup will be dying to have their new swag!